Shipping Policy

Last Updated: September 7, 2023

Thank you for shopping with Nitrogeek. We strive to provide you with the best online shopping experience possible. This Shipping Policy outlines our shipping and delivery practices for orders within Canada.

1. Shipping Zones

We currently ship to addresses within Canada only. We do not offer international shipping at this time.

2. Shipping Methods and Timeframes

We offer flat rate shipping (within Canada) & in store pick up options to meet your needs:

Standard Flat Rate Shipping: Estimated delivery is within 5-7 business days after completion & processing of your special order.
In Store Pick-Up: Completed orders are available for in store pick-up during our regular hours, and you will receive an email notifying you of when the order is complete.
Our hours and address is indicated in the website footer.

Please note that delivery times may vary depending on your location, and unforeseen circumstances such as extreme weather or disruptions in our carrier's services may impact delivery times. We will make every effort to keep you informed of any delays.

3. Order Processing

All orders are typically processed within 2-4 business days after payment confirmation. Orders placed on weekends or holidays may be processed on the next business day.

4. Shipping Costs

Flat rate shipping throughout Canada is $25 per order under $250 CDN.
Orders over $250 CDN receive FREE Shipping

5. Tracking Your Order

Once your order is processed and shipped, you will receive an email notification with a tracking number. You can use this tracking number to monitor the progress of your delivery.

6. Delivery Address

Please ensure that you provide us with accurate and complete shipping information during the checkout process. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

7. Delivery Attempts

Our shipping carriers will make multiple attempts to deliver your order. If they are unable to deliver your package after several attempts, it may be returned to us. Additional shipping charges may apply for re-shipment.

8. Damaged or Lost Packages

In the rare event that your order arrives damaged or is lost during transit, please contact our Customer Support team immediately. We will work with you to resolve the issue as quickly as possible. Please see our Returns & Refunds Policy, or email us at returns@nitrogeek.ca

9. Returns and Refunds

For information on returns and refunds, please refer to our Return Policy.

10. Contact Us

If you have any questions or concerns about our Shipping Policy or need assistance with your order, please don't hesitate to contact us.

Changes to Shipping Policy

We may update our Shipping Policy from time to time. Any changes will be posted on this page, and the date of the most recent update will be indicated at the top of the policy.